Terms and Conditions

Booking Changes

You can make changes to your booking without penalties up to 30 days before check-in, after that a penalty will be charged. In the case of the Travesía Atacama-Uyuni, changes can be made without penalty up to 60 days before check-in. The following applies for other time frames:

• 30 days or more before the check-in date: no fines
• 29-15 days before the check-in date: 50% fine
• 14-0 days before the check-in date: 100% fine


In the case of the Travesía Atacama Uyuni, you can do changes up to 60 days before check-in without penalty. Then the following conditions apply:

- 60 or more days before the check-in date: No penalty
- 59 – 30 days before the check-in date: 50% fine
- 29 – 0 days before the check-in date: 100% fine


Check our change and cancellation policies for bookings made before September 06, 2022, at reserve@explora.com.

Booking changes for Holidays

On Holidays dates an initial payment of 50%* will be required to confirm the reservation. You may change your booking free of fines up to 60 days before check-in. The following fines apply:

• 60 or more days before check-in: No fines
• 59-30 days before check-in: 50% fine
• 29-0 days before check-in: 100% fine

HOLIDAYS
· Torres del Paine: 21.12.2024 - 1.01.2025
· Patagonia National Park: 24.12.2024 - 31.12.2024
· El Chaltén: 23.12.2024 - 1.01.2025
· Atacama: 22.12.2024 - 1.01.2025 / 28.02.2025 - 08.03.2025 (Carnaval)
· Easter Island: 22.12.2024 - 1.01.2025 / 31.01.2025 - 15.02.2025 (Tapati)·
· Sacred Valley: 21.12.2024 - 1.01.2025

Other Changes and Cancellation Considerations:

If the booking has been modified once, it cannot be cancelled and the original fine will apply. Booking cancellations or changes that include third-party services are subject to the conditions under the section “Special conditions for third-party or private services”.

*Minimum stays are required for holiday dates. Ask your travel agent.

For returns and refunds, a transaction fee will be charged depending on the payment method: 3%
of the amount refunded for credit card payments and USD 25 for bank transfers.

OFFERINGS WITH SPECIAL CONDITIONS
For bookings made under special and last-minute offerings, the following booking cancelation fines apply:
· Up until 30 days before the check-in date: 30% of total booking rate.
· Between 29 and 0 days before the check-in date: 100% of the total booking rate.
· Special conditions for the Rio Carnival y Tapati Festivals. During these dates, special holiday rates and conditions will apply. A minimum four-night stay is required at Explora Atacama and three-nights at Explora Easter Island.

The periods posted for these dates will be adapted based on the changes of these events. All holiday-related policies mentioned will apply.

REFERENCE DATES FOR 2025:
Explora Atacama: From February 28 to March 8 (Rio de Janeiro Carnival)
Explora Easter Island: From January 31 to February 15 (Tapati Festival in Rapa Nui)

SPECIAL CONDITIONS FOR PRIVATE OR THIRD-PARTY SERVICES
THIRD-PARTY SERVICES
If third-party services have been hired at the time of booking cancellation or modification (trains to Machu Picchu, etc.), a fine equivalent to 100% will be applied to the charge made by the company to Explora.

Explorations to Machu Picchu (Sacred Valley) combine Explora with third-party services. Therefore, there are logistical restrictions that involve certain conditions when hiring this exploration:

The exploration to Machu Picchu is not available for two-night programs at Explora Sacred Valley. For travelers staying over 2 nights, the price of the Machu Picchu exploration is USD 400 for adults and USD 350 for children up to the age of 11.

If you need more information or assistance to make or reschedule your booking, don’t hesitate to contact us at: reserve@explora.com or through our toll-free phone numbers.

Booking cancelation

You may cancel your booking up to 30 days before your check-in, free of fines. If you cancel your booking after that period, the following conditions apply:

• Cancellation 30 or more days before check-in: No fines
• Cancellation 29-15 days before your checkin: 50% fine
• Cancellation 14-0 days before your check-in: 100% fine

In the case of the Travesía Atacama-Uyuni you have up to 60 days before check-in to do so without penalty, after which the following conditions apply:

• 60 days or more before the check-in date: no fine
• 59-30 days before the check-in date: 50% fine
• 29-0 days before the check-in date: 100% fine


Check our change and cancellation policies for bookings made before September 06, 2022, at reserve@explora.com.

For returns and refunds, a transaction fee will be charged depending on the payment method: 3% of the amount refunded for credit card payments and USD 25 for bank transfers.

Booking cancellation for Holidays

On Holidays dates an initial payment of 50%* will be required to confirm the reservation. You may cancel your booking free of fines up to 60 days before check-in. The following fines apply:

• 60 or more days before check-in: No fines
• 59-30 days before check-in: 50% fine
• 29-0 days before check-in: 100% fine
HOLIDAYS
· Torres del Paine: 21.12.2024 - 1.01.2025
· Patagonia National Park: 24.12.2024 - 31.12.2024
· El Chaltén: 23.12.2024 - 1.01.2025
· Atacama: 22.12.2024 - 1.01.2025 / 28.02.2025 - 08.03.2025 (Carnaval)
· Easter Island: 22.12.2024 - 1.01.2025 / 31.01.2025 - 15.02.2025 (Tapati)·
· Sacred Valley: 21.12.2024 - 1.01.2025

Other Changes and Cancellation Consideration

If the booking has been modified once, it cannot be cancelled and the original fine will apply. Booking cancellations or changes that include third-party services are subject to the conditions under the section “Special conditions for third-party or private services”.

*Minimum stays are required for holiday dates. Ask your travel agent.

For returns and refunds, a transaction fee will be charged depending on the payment method: 3%
of the amount refunded for credit card payments and USD 25 for bank transfers.

OFFERINGS WITH SPECIAL CONDITIONS
For bookings made under special and last-minute offerings, the following booking cancelation fines apply:
· Up until 30 days before the check-in date: 30% of total booking rate.
· Between 29 and 0 days before the check-in date: 100% of the total booking rate.
· Special conditions for the Rio Carnival y Tapati Festivals. During these dates, special holiday rates and conditions will apply. A minimum four-night stay is required at Explora Atacama and three-nights at Explora Easter Island.

The periods posted for these dates will be adapted based on the changes of these events. All holiday-related policies mentioned will apply.

REFERENCE DATES FOR 2025:
Explora Atacama: From February 28 to March 8 (Rio de Janeiro Carnival)
Explora Easter Island: From January 31 to February 15 (Tapati Festival in Rapa Nui)

SPECIAL CONDITIONS FOR PRIVATE OR THIRD-PARTY SERVICES
THIRD-PARTY SERVICES
If third-party services have been hired at the time of booking cancellation or modification (trains to Machu Picchu, etc.), a fine equivalent to 100% will be applied to the charge made by the company to Explora.

Explorations to Machu Picchu (Sacred Valley) combine Explora with third-party services. Therefore, there are logistical restrictions that involve certain conditions when hiring this exploration:

The exploration to Machu Picchu is not available for two-night programs at Explora Sacred Valley. For travelers staying over 2 nights, the price of the Machu Picchu exploration is USD 400 for adults and USD 350 for children up to the age of 11.

If you need more information or assistance to make or reschedule your booking, don’t hesitate to contact us at: reserve@explora.com or through our toll-free phone numbers.

Explora Chile S.A. shall accept no responsibility nor will it reimburse any part of traveling services lost due to the cancellation or delay of third-party flights or transportation services, or due to other circumstances beyond Explora’s control which could be considered force majeure events. This includes but is not limited to: Cancellations and/or delays resulting from weather conditions; road conditions; fires; explosions; earthquakes; droughts; tsunamis; floods; and general strikes.